Mastercard Chargeback Reason Code List
Use this reason code list to prevent and fight Mastercard chargebacks with greater accuracy.
View the entire list of Mastercard reason codes, or jump to a specific category. Click here to view the chargeback reason code list for all card brands.
Mastercard fraud reason codes
4837 – First-Party Trust
4837 – First-Party Trust
4837 – No Cardholder Authorization
4837 – No Cardholder Authorization
4870 – Chip Liability Shift
4870 – Chip Liability Shift
4871 – Lost/Stolen/Never Received
4871 – Lost/Stolen/Never Received
4808 – Authorization-Related Chargeback
4808 – Authorization-Related Chargeback
4808 – CAT 3 Devices
4808 – CAT 3 Devices
4808 – Expired Chargeback Protection Period
4808 – Expired Chargeback Protection Period
4808 – Required Authorization Not Obtained
4808 – Required Authorization Not Obtained
4808 – Stand-in or X-Code Approval
4808 – Stand-in or X-Code Approval
4808 – Transit First Ride Risk / Issuer Liability
4808 – Transit First Ride Risk / Issuer Liability
Mastercard point-of-interaction error reason codes
4831 – Transaction Amount Differs
4831 – Transaction Amount Differs
4834 – ATM Funds Not Dispensed
4834 – ATM Funds Not Dispensed
4834 – Cardholder Debited More Than Once
4834 – Cardholder Debited More Than Once
4834 – Cash Was Not Provided
4834 – Cash Was Not Provided
4834 – Charges for Loss, Theft, or Damages
4834 – Charges for Loss, Theft, or Damages
4834 – Currency Errors
4834 – Currency Errors
4834 – Improper Merchant Surcharge
4834 – Improper Merchant Surcharge
4834 – Point-of-Interaction Error Chargeback
4834 – Point-of-Interaction Error Chargeback
4834 – Refund Currency Exchange Loss
4834 – Refund Currency Exchange Loss
4834 – Transaction Amount Differs
4834 – Transaction Amount Differs
4834 – Unreasonable Amount
4834 – Unreasonable Amount
4846 – Correct Transaction Currency Code Not Provided
4846 – Correct Transaction Currency Code Not Provided
4880 – Late Presentment
4880 – Late Presentment
Mastercard cardholder dispute reason codes
4850 – Installment Billing Dispute – Participating Countries
4850 – Installment Billing Dispute – Participating Countries
4853 – Addendum Dispute
4853 – Addendum Dispute
4853 – Cardholder Dispute Chargeback
4853 – Cardholder Dispute Chargeback
4853 – Cardholder Dispute of a Recurring Transaction
4853 – Cardholder Dispute of a Recurring Transaction
4853 – Counterfeit Goods
4853 – Counterfeit Goods
4853 – Digital Goods Purchase
4853 – Digital Goods Purchase
4853 – Failed Travel Merchant – Europe Only
4853 – Failed Travel Merchant – Europe Only
4853 – Goods or Services Not Provided
4853 – Goods or Services Not Provided
4853 – Goods/Services Not as Described/Defective
4853 – Goods/Services Not as Described/Defective
4853 – Issuer Dispute of a Recurring Transaction
4853 – Issuer Dispute of a Recurring Transaction
4853 – No-Show Hotel Charge
4853 – No-Show Hotel Charge
4853 – Refund Not Processed
4853 – Refund Not Processed
4853 – Refund Posted as a Purchase
4853 – Refund Posted as a Purchase
4853 – Timeshares
4853 – Timeshares
4853 – Transaction Did Not Complete
4853 – Transaction Did Not Complete
4853 – Travel/Entertainment Services Cancelled
4853 – Travel/Entertainment Services Cancelled
4853 – Travel/Entertainment Services Not Provided
4853 – Travel/Entertainment Services Not Provided
4854 – Other Cardholder Dispute – USA
4854 – Other Cardholder Dispute – USA
Other Mastercard reason codes
There are a few Mastercard reason codes that don’t fit into a category.
