Reason Code List / Mastercard / Reason Code 4834 – POI Error / Cash Was Not Provided
PREVIEW
A high-level overview
You received this chargeback because the cardholder claims some or all of the cash from a cash-back transaction was not provided.
This chargeback can’t be used in cases of fraud when the original transaction was unauthorised. And the issuer can only dispute the amount that was not provided to the cardholder.
In most regions and situations, this chargeback must be filed between 5 and 120 days of the transaction processing date.
If you — the merchant — have the required data and supporting documents, you can fight a cash-back dispute. At most, you will have 45 days to respond.
NOTE
Because this chargeback impacts a small portion of merchants, we aren’t going to elaborate on what causes this dispute or how to respond. If you are a merchant or acquirer and need additional details about this reason code, we recommend you consult the latest version of the Mastercard chargeback guide. You’ll find a section on cash-back chargebacks in chapter 2 (dual message system chargebacks).
PREVIEW
A high-level overview
You received this chargeback because the cardholder claims some or all of the cash from a cash-back transaction was not provided.
This chargeback can’t be used in cases of fraud when the original transaction was unauthorised. And the issuer can only dispute the amount that was not provided to the cardholder.
In most regions and situations, this chargeback must be filed between 5 and 120 days of the transaction processing date.
If you — the merchant — have the required data and supporting documents, you can fight a cash-back dispute. At most, you will have 45 days to respond.
NOTE
Because this chargeback impacts a small portion of merchants, we aren’t going to elaborate on what causes this dispute or how to respond. If you are a merchant or acquirer and need additional details about this reason code, we recommend you consult the latest version of the Mastercard chargeback guide. You’ll find a section on cash-back chargebacks in chapter 2 (dual message system chargebacks).
PUBLISHED ON: October 13, 2026
WRITTEN BY: Jessica Velasco
