Reason Code List / Mastercard / Reason Code 4853 / Travel/Entertainment Services Not Provided/Not as Described and Merchant Voucher Issued
PREVIEW
A high-level overview
You received this chargeback because a cardholder has an issue with a travel or entertainment transaction. The cardholder purchased goods or services from you but didn’t receive them. When the goods or services weren’t provided, you gave the cardholder a voucher for future use instead of a refund. Now, the cardholder claims you are unable or unwilling to honor the voucher in accordance with your terms and conditions.
Only merchants with the following MCCs are susceptible to this type of chargeback.
- Airlines and Air Carrier (MCCs 3000 through 3350, 4511)
- Car Rental Agencies (MCCs 3351 through 3500, 7512)
- Cruise Lines (MCC 4411)
- Lodging-Hotels, Motels, Resorts (MCCs 3501 through 3999, 7011)
- Motor Home and Recreational Vehicle Rental (MCC 7519)
- Real Estate Agents and Managers—Rentals (MCC 6513)
- Theatrical Producers, Ticket Agencies (excluding Motion Picture) (MCC 7922)
- Travel Agencies and Tour Operators (MCC 4722)
- Real Estate Agent and Broker (MCC 7013) – Limited to Mainland China domestic transactions
- Scenic Spot Ticketing (MCC 4733) – Limited to Mainland China domestic transactions
In most situations, a chargeback must be filed within 120 days of the latest anticipated delivery or performance date.
If you — the merchant — have the required data and supporting documents, you can fight a ‘travel/entertainment services not provided/not as described and merchant voucher issued’ chargeback. At most, you will have 45 days to respond.
By providing a satisfactory customer experience, you can avoid a chargeback like this in the future.
NOTE
Because this chargeback impacts a very small portion of merchants, we aren’t going to elaborate on what causes this dispute or how to respond. If you are a merchant or acquirer and need additional details about this reason code, we recommend you consult the latest version of the Mastercard chargeback guide. You’ll find a section on ‘travel/entertainment services not provided/not as described and merchant voucher issued’ chargebacks in the cardholder dispute chargebacks portion of chapter 2 (dual message system chargebacks).
PREVIEW
A high-level overview
You received this chargeback because a cardholder has an issue with a travel or entertainment transaction. The cardholder purchased goods or services from you but didn’t receive them. When the goods or services weren’t provided, you gave the cardholder a voucher for future use instead of a refund. Now, the cardholder claims you are unable or unwilling to honor the voucher in accordance with your terms and conditions.
Only merchants with the following MCCs are susceptible to this type of chargeback.
- Airlines and Air Carrier (MCCs 3000 through 3350, 4511)
- Car Rental Agencies (MCCs 3351 through 3500, 7512)
- Cruise Lines (MCC 4411)
- Lodging-Hotels, Motels, Resorts (MCCs 3501 through 3999, 7011)
- Motor Home and Recreational Vehicle Rental (MCC 7519)
- Real Estate Agents and Managers—Rentals (MCC 6513)
- Theatrical Producers, Ticket Agencies (excluding Motion Picture) (MCC 7922)
- Travel Agencies and Tour Operators (MCC 4722)
- Real Estate Agent and Broker (MCC 7013) – Limited to Mainland China domestic transactions
- Scenic Spot Ticketing (MCC 4733) – Limited to Mainland China domestic transactions
In most situations, a chargeback must be filed within 120 days of the latest anticipated delivery or performance date.
If you — the merchant — have the required data and supporting documents, you can fight a ‘travel/entertainment services not provided/not as described and merchant voucher issued’ chargeback. At most, you will have 45 days to respond.
By providing a satisfactory customer experience, you can avoid a chargeback like this in the future.
NOTE
Because this chargeback impacts a very small portion of merchants, we aren’t going to elaborate on what causes this dispute or how to respond. If you are a merchant or acquirer and need additional details about this reason code, we recommend you consult the latest version of the Mastercard chargeback guide. You’ll find a section on ‘travel/entertainment services not provided/not as described and merchant voucher issued’ chargebacks in the cardholder dispute chargebacks portion of chapter 2 (dual message system chargebacks).
PUBLISHED ON: October 5, 2026
WRITTEN BY: Jessica Velasco
