Reason Code List / Mastercard / Reason Code 4853 / Failed Travel Merchant – Specific European Transactions Only
PREVIEW
A high-level overview
You received this chargeback because a cardholder claims that the travel services you provide have not or will not be provided and your business has failed.
This chargeback is only available for European domestic transactions, including intra-EEA, Gibraltar, and United Kingdom transactions.
In most situations, a chargeback must be filed within 120 days of the latest expected service date. There are exceptions for certain countries and situations (for example, if a bonding authority is involved).
If you — the merchant — have the required data and supporting documents, you can fight a ‘failed travel merchant specific European transactions only’ chargeback. At most, you will have 45 days to respond.
NOTE
Because this chargeback impacts a very small portion of merchants, we aren’t going to elaborate on what causes this dispute or how to respond. If you are a merchant or acquirer and need additional details about this reason code, we recommend you consult the latest version of the Mastercard chargeback guide. You’ll find a section on ‘failed travel merchant specific European transactions only’ chargebacks in the cardholder dispute chargebacks portion of chapter 2 (dual message system chargebacks).
PREVIEW
A high-level overview
You received this chargeback because a cardholder claims that the travel services you provide have not or will not be provided and your business has failed.
This chargeback is only available for European domestic transactions, including intra-EEA, Gibraltar, and United Kingdom transactions.
In most situations, a chargeback must be filed within 120 days of the latest expected service date. There are exceptions for certain countries and situations (for example, if a bonding authority is involved).
If you — the merchant — have the required data and supporting documents, you can fight a ‘failed travel merchant specific European transactions only’ chargeback. At most, you will have 45 days to respond.
NOTE
Because this chargeback impacts a very small portion of merchants, we aren’t going to elaborate on what causes this dispute or how to respond. If you are a merchant or acquirer and need additional details about this reason code, we recommend you consult the latest version of the Mastercard chargeback guide. You’ll find a section on ‘failed travel merchant specific European transactions only’ chargebacks in the cardholder dispute chargebacks portion of chapter 2 (dual message system chargebacks).
PUBLISHED ON: September 24, 2026
WRITTEN BY: Jessica Velasco
