Rapid Dispute Resolution (RDR) is an automated tool developed by Visa that allows merchants to resolve eligible disputes instantly before they become chargebacks. It works by applying predefined rules — such as issuing refunds for specific transaction types or customer profiles — when a dispute is detected. This preemptive approach helps avoid fees, ratio increases, and manual response work.
If you deal with a high volume of disputes, RDR can streamline resolution and protect your dispute ratio. AltoPay supports RDR enrollment and configuration, so your rules align with your policies and risk tolerance. Using RDR effectively means fewer chargebacks and more predictable outcomes. It also frees up your team to focus on complex cases or prevention strategy.
For more than a decade, Jessica Velasco has been a thought leader in the payments industry. She aims to provide readers with valuable, easy-to-understand resources.
