Chargeback time limits are deadlines set by card networks for when a chargeback can be initiated and responded to. The timeframes vary based on chargeback reason code and card brand (Mastercard, Visa, etc.).
Cardholders typically have 60 to 120 days from the transaction date to file a chargeback. Merchants usually have 7 to 30 days to respond with evidence, depending on the network and acquirer. Missing these deadlines can result in an automatic and irreversible loss, forfeited revenue, and potential fines.
Tracking these deadlines is essential to protecting your revenue, preserving your reputation with acquirers, and avoiding unnecessary fees. AltoPay’s automated technology makes it easy to respond to chargebacks within the set time limit. We automatically monitor open disputes and can keep your team informed of time-sensitive tasks.
For more than a decade, Jessica Velasco has been a thought leader in the payments industry. She aims to provide readers with valuable, easy-to-understand resources.
