Data is a key element in a risk management strategy. Here’s how you can use AltoShield’s data to better protect your revenue.
DATA ANALYSIS & RISK KPIs
Risk reporting that’s helpful and makes sense
Data analysis for fraud and chargeback management
EXPOSING CHALLENGES
Data can make or break your risk management strategy
With data, you can make informed, intelligent decisions. Without data, you only have hunches, guesses, and assumptions. But where do you find the data? How do you access it? Is it accurate? Is it helpful?
Your data is siloed in different platforms, so you waste time consolidating it before you can analyse it.
You don’t always have real time data, so problems get worse before you even know about them.
You don’t have enough data, so you miss key risk indicators and lose more money.
Your data isn’t clear, so it’s difficult to draw conclusions and make accurate decisions.
GUIDING YOU TO SUCCESS
Finally — data you can trust.
“AltoPay has been an invaluable partner in our business. Their team's expertise and commitment are evident in every interaction, and their business intelligence has significantly enhanced our operations. The data analysis they provide ensures that our services are always supported with the most up-to-date information, helping us make informed decisions in a collaborative way.”
Richard Keeley, PaddyLabs
WHAT YOU GET
Everything you need. Nothing you don’t.
You need easy access to hard-to-find data. And AltoShield has what you need. Here are just a few of the metrics and data elements you can monitor with AltoShield’s out-of-the-box reporting. And dozens more use cases are possible with customised reports.
- Fraud ratios
- Chargeback ratios
- Win rates
- Approval and decline rates
- Alert overlaps for reimbursement
- VAMP reporting (coming soon)
- TC40 and SAFE data
- Prevention alert resolution
- RDR case data
- Chargebacks by reason code
- Chargebacks by billing cycle
HOW IT WORKS
How to use data to manage fraud and chargebacks
Monitor threats in real time.
You have to be able to monitor what’s happening with your business at any given moment. And you can — by simply clicking into our dashboard. Get real-time updates from your fraud and chargeback solutions. Detect and respond to threats quickly before they become a major liability.
Figure out why fraud and chargebacks are happening.
Data can help you trace problems back to their source. For example, you might discover a single product or a particular marketing campaign has led to an influx in chargebacks. Once you know the underlying causes, you can solve issues at their source.
Sync workflows across different platforms and tools.
The more comprehensive your risk strategy, the better your protection will be. But the more solutions you use, the greater the risk of redundancies. Let data ensure your strategy is efficient and effective. For example, easily spot duplicate alerts that qualify for reimbursement.
Identify ways to improve outcomes.
What matters most to your business? Growing revenue? Boosting your bottom line? Improving your ROI? Increasing productivity? Whatever your KPIs, AltoShield’s data makes it easy to track outcomes, identify opportunities for improvement, and make adjustments that help reach your goals.
ONBOARDING PROCESS
Get helpful data in three easy steps
The AltoShield onboarding experience will be as simple and straightforward as possible.
1. Schedule a meeting
Complete our online form, and let us know you’re interested. We’ll schedule a short call to learn about your business.
2. Activate solutions
Applicable AltoShield solutions will be activated, and we’ll start collecting data.
3. Analyse your data
Access our user-friendly dashboard, build custom reports, and analyse your data.
FAQ
Questions and Answers
What is AltoShield?
AltoShield is the chargeback management division of AltoPay. AltoShield has been providing proven-effective chargeback solutions with robust data for more than 15 years. Visit our AltoShield page to learn more.
What reporting do you provide?
All AltoShield solutions come with comprehensive reporting. Here are some examples of what you can expect for each solution.
If you prevent chargebacks…
- Check the outcomes for each solution (Ethoca alerts, CDRN alerts, RDR, etc.).
- Monitor the count and value of all cases as a whole or segment by vendor, solution, and outcome.
- See which cases have already been managed and which need your attention.
- Keep track of how many chargebacks have been prevented.
- Break down data by variables such as country, BIN, reason code, etc. to identify the underlying reason for disputes so you can solve issues at their source.
- Easily access reporting to assist with credits.
If you fight chargebacks…
- Keep track of how many chargebacks have been issued and their total value.
- Review case-specific details like customer information, reason code, amount, etc.
- Monitor your portfolio as a whole to determine win rates and ROI.
Our other AltoPay solutions — merchant accounts and payment orchestration — also come with detailed reporting.
Merchant Accounts
Access detailed insights related to payment processing.
- View counts and values for metrics such as transactions, chargebacks, TC40s, and refunds.
- Monitor ratios for approvals, declines, refunds, chargebacks, fraud, VAMP, and more.
- Segment data by different time periods, locations, currencies, payment methods, and more.
Payment Technology
Access data related to order processing, fraud management, and more.
- Segment transaction data by technical aspects such as 3D Secure usage, initial vs. rebill transactions, declines, cancellations, and more.
- Keep track of risk indicators like transaction velocity, declines, mismatches between IP addresses and BINs, and more.
All reporting is backed by a skilled and knowledgeable support team. We’ll make sure you understand the data you are accessing and help you use it to proactively identify opportunities and threats.
How do I access reporting?
Accessing your reports is straightforward through our user-friendly dashboards:
- Log In: Use your secure credentials to access the AltoShield dashboard.
- Navigate: Explore various sections to view real-time updates on transactions, fraud ratios, chargebacks, and more.
- Customize: Generate custom reports to focus on specific metrics relevant to your business.
- Export: Export any data that would be helpful in your other payment platforms.
- Review: Regularly meet with our support team to make sure you are using your data to its fullest potential.
Do you provide reporting for TC40 data?
Yes, AltoShield provides access to TC40 data, which is often challenging to obtain. This data offers valuable insights into fraud claims filed by issuers, allowing you to identify patterns and address vulnerabilities before risk escalates. By analyzing TC40 data, you can make informed decisions to help maintain the health of your merchant accounts.
Our commitment to delivering actionable data ensures you can effectively manage risk and optimize your payment processes.
You ought to be able to access and understand data about your own business.
It’s your business! Why do you have to jump through hoops to access the data you need — and then hope that it’s accurate and relevant to your risk strategy? Let AltoPay tear down restrictive silos and make it easy to analyse the data that matters most to your business. Reach out today to get started.
