Order Insight is a data-sharing tool developed by Verifi that allows issuers to view real-time purchase details when a customer questions a charge. This includes product descriptions, merchant contact info, and order metadata. By providing this information early, Order Insight can prevent chargebacks by resolving confusion at the bank level.
AltoPay integrates with Order Insight to automatically send enhanced data to participating issuers, helping to reduce chargebacks from friendly fraud or misunderstandings.
For more than a decade, Jessica Velasco has been a thought leader in the payments industry. She aims to provide readers with valuable, easy-to-understand resources.
