For nearly two decades, Jessica Velasco has been a trusted thought leader in the payments industry.

Jessica joined the world of payments as a content writer on a small marketing team for an emerging chargeback management solution provider. She quickly learned that payments are complex, and merchants struggled to understand what was expected of them. Recognizing a desperate need for clarity, Jessica set out to fill the information void by becoming one of the first writers to share chargeback management insights online. Since then, Jessica has published thousands of educational articles that serve as the go-to source for accurate explanations of complex industry topics.

Before joining AltoPay in 2024 as director of marketing, Jessica served in various marketing roles at well-known companies including Chargebacks911, Midigator, and Equifax. Despite the changing job titles and responsibilities, Jessica’s focus has always remained the same: to share accurate, helpful, easy-to-understand information that simplifies complexities.

To achieve this goal, Jessica constantly refines her knowledge by researching emerging trends, analysing card brand regulations, and consulting with industry experts.