65-80%
Win rate
RECOVER REVENUE WITH ALTOSHIELD
An easy way to recover chargeback losses — that actually works
Fight chargeback fraud and recover lost revenue
EXPOSING CHALLENGES
With the wrong strategy, fighting chargebacks is a losing battle
Chargebacks are unfair. Unlike a court of law, the chargeback process says you are guilty until proven innocent. And working within a system that’s not in your favour means you could waste a lot of time, money, and brain cells trying to protect your revenue.
You’re unfairly stripped of your hard earned revenue and aren’t sure how to get it back.
You don’t understand the rules and how to follow them, so your responses are rejected.
You don’t have access to win/loss reports, so you have no idea if your strategy is working.
GUIDING YOU TO SUCCESS
Finally — the results you’ve always wanted
117%
Increase in win rate
914%
ROI of fighting
HOW IT WORKS
How to fight chargebacks and win back revenue
What does a winning chargeback strategy look like?
Know what happens
Consolidate all your chargeback data from all your processors into a single portal. Know when a chargeback happens so you can quickly respond.
Plan to win
Pick which chargebacks you do and don’t want to challenge. Toss out cases that can’t be won or would cost too much to fight. Make sure you always have positive ROI.
Simplify and streamline
Build responses with features that make life easier and more efficient — like automation, templates, and drag-and-drop editors.
Remove confusion
Contact our team of experts any time you have a question or want advice. We’ve spent decades mastering the art of chargeback management — and all those insights are just a call or click away.
Consistently improve
With detailed reporting and a proactive customer service team monitoring your success, you’ll easily identify ways to improve your strategy so results consistently improve over time.
ONBOARDING PROCESS
You’re three steps away from recovering your revenue
The AltoShield onboarding experience will be as simple and straightforward as possible.
1. Sign up
Complete our online form, and let us know you’re interested in managing chargebacks.
2. Schedule a meeting
We’ll schedule a time to learn about your current challenges and discuss a strategy that will be a good fit for your business.
3. Start seeing results
We’ll work together to complete the onboarding process so you can fight chargebacks with better results and less effort.
FAQ
Questions and Answers
What is AltoShield?
AltoShield is the chargeback management division of AltoPay.
AltoShield solutions have been used by online merchants to manage chargebacks for more than 15 years. And our team is made up of some of the industry’s most experienced, well-respected individuals.
Visit our AltoShield page to learn more.
Which chargebacks do you fight?
We recommend fighting chargebacks that are invalid or noncompliant. For example, disputes that were filed after the deadline, have already been refunded, or don’t meet Visa and Mastercard rules. These cases typically have a high success rate and fighting them helps protect your revenue.
We can also help you fight other chargebacks if you have strong compelling evidence, but we focus on cases where there’s positive ROI to make sure you aren’t spending more than you’ll recover.
The AltoShield team helps you make informed decisions to maximize your revenue recovery.
Will my business get in trouble if I fight chargebacks?
Regulators have taken action against companies that misrepresented evidence in chargeback disputes. But as long as you’re using accurate and honest data, you can fight chargebacks with confidence.
For example, if you receive a chargeback on a transaction that was already refunded before the dispute was filed, you can and should respond. This is an essential step in protecting your business’s revenue.
You ought to be able to run a business without friendly fraudsters stealing your revenue
Chargebacks are unfair. Friendly fraudsters can and will dispute legitimate purchases they’ve made with you. But you don’t have to just accept the revenue loss as a cost of doing business. Let AltoShield level the playing field and protect your hard earned revenue.
