Mark Standfield joined the world of payments nearly three decades ago to help merchants obtain and maintain payment solutions. The more involved he got in payments, the more familiar he became with a common and growing challenge: chargebacks. Because the industry lacked an efficient, effective solution for chargebacks, Mark set out to create the industry’s first chargeback management company. And in 2007, Chargeback Guardian was born.

After leading Chargeback Guardian to become the industry’s gold standard in chargeback management — later prompting an acquisition by Sift — Mark moved to Ethoca as Director of Channel Partners. During his time at Ethoca, Mark gained a detailed understanding of chargeback prevention solutions — how they fit into the transaction lifestyle, how they can be used to effectively manage risk, and how to optimise outcomes.

In 2015, Mark was asked to use his unrivaled expertise to lead Midigator as the company’s president. Over the course of nearly a decade, Mark played an integral role in building a technology platform to prevent, fight, automate, and analyze chargebacks. Under Mark’s guidance, the company was able to help hundreds of thousands of merchants protect their revenue. Midigator’s unmatched ability to effectively manage risk didn’t go unnoticed, and in 2022, the company was acquired by Equifax.

Once again, Mark was called upon to help a leading payments company, AltoPay, develop an effective chargeback management strategy. Today, as CSO, Mark helps merchants of all sizes in all industries reduce risk and grow with confidence.

Because he is such a well-respected thought leader, Mark is regularly called upon to share his expertise at industry conferences. He presents detailed, easy-to-understand explanations of complex payment topics. Through long-established relationships with team members at Mastercard and Visa, Mark is able to share information authoritatively and accurately.