With over ten years of experience in client support and key account management, Radosław is passionate about creating meaningful connections and delivering exceptional service within the payments industry.

At Worldline, Radosław gained valuable experience in payment solutions and developed a strong understanding of high risk processing. His curiosity and drive to learn more led him to AltoPay, where Radosław built and maintains the company’s merchant support team.

In his role as director of client success, Radosław works closely with merchants — helping them understand key processes, resolving complex issues, and providing top-level support. This includes everything from establishing gateway connectivity and granting payment platform access to ensuring timely payouts and minimizing chargebacks. Radosław’s ultimate goal is to ensure merchants have satisfying and seamless card payment experiences.

Radosław’s continued focus is to build strong partnerships with clients, believing that genuine communication, patience, and empathy are the keys to lasting relationships.