Proven-effective chargeback solutions with cutting-edge technology

AltoShield chargeback management

WHO WE ARE

What is AltoShield?

AltoShield, a division of AltoPay, is the industry’s pioneer chargeback and dispute management solution provider.

14+ years helping merchants manage chargebacks

Cutting-edge technology and advanced reporting

Veteran team members with 105+ years of combined industry knowledge

Impressive resumes helping build the chargeback mitigation industry

Longest-standing partner for Ethoca alerts, first-ever partner for Verifi (known for CDRN and RDR), and first-to-market provider for all-new alert feed

WHAT’S INCLUDED

What solutions does AltoShield provide?

Our team of experts can help identify your biggest challenges and suggest the best solutions for your unique situation. Get a simple, transparent explanation of chargeback prevention options, so you have confidence in the decisions you make and the strategy you build.

Alerts from Ethoca, Verifi, and new AltoShield-exclusive feed

Intercept and pause disputes so you can resolve issues before they become chargebacks.

Rapid Dispute Resolution

Automatically refund disputed transactions to stop chargebacks from happening.

Inform

Receive reports with hard-to-obtain TC40 data for Visa fraud disputes.

Order Insight & Consumer Clarity

Provide issuing banks with additional information to help clarify purchases.

Worried about VAMP?

We can help with that. We have the solutions, data, and expertise to help you manage ratios with a cost-effective, long-lasting strategy.

Reach out to our team today to learn more.

Help me with my VAMP ratio

WHAT YOU GET

Unique features drive valuable benefits

All-in-one chargeback solution
Get a complete prevention strategy from a single service provider. One contract. One platform. Multiple solutions.
On-demand support across 10 time zones
Leverage two decades of payments expertise. Accurate information, answers, and support are just a call or chat away — whether you’re in EU, USA, or LATAM.
Complete automation
Enjoy 24/7 chargeback protection without any additional labor costs. Automate time-consuming, error-prone tasks.
Real-time reporting
Know what is happening with your business at any given moment. Keep an eye on all your ratios and detect issues before they become threats.
No integration required
Tap into dozens of pre-existing, well-established integrations. No complicated, time-consuming development work for your team!
No long-term contracts
Don’t worry about being locked into a long-term contract. If you think our chargeback solutions aren’t a good fit for your business, you can walk away at any time.
Money-back guarantee
Stop paying for solutions that don’t work. If a resolution attempt doesn’t stop the chargeback, we’ll help you secure a credit.

HOW IT WORKS

How does AltoShield prevent chargebacks?

AltoShield offers a complete strategy for chargeback prevention. From beginning to end, we can do it all.

Activate integrations.

AltoShield connects various technologies so all your data and processes are consolidated into a single platform.

Resolve disputes.

We can leverage different tools to resolve disputes in a way that’s best for your business — Consumer Clarity, Order Insight, RDR, Ethoca prevention alerts, Verifi CDRN, and an all-new alert feed exclusive to AltoShield.

Stop chargebacks from happening.

Whether you’re clarifying confusion about a purchase or refunding a disputed transaction, our solutions can help lower chargeback rates, improve your reputation with customers and banks, and stop fraudsters from stealing your products.

Monitor outcomes.

Use outcome data to uncover the root cause for disputes. Resolve issues at their source to stop future disputes.

Collaborate on strategy.

Our risk management experts can help you monitor ratios, adjust your strategy, and optimize ROI.

OUTCOMES

What kind of results can I expect?

AltoShield’s strategy for chargeback management promises proven-effective results you can’t afford to miss.

24 hours

Launch solutions and start seeing results in as little as one business day.

Up to 90%

Our proven-effective solutions lower fraud losses and reduce chargebacks.

Up to 100%

Simplify processes and reduce labour hours with intelligent automation.

TESTIMONIALS

What our clients have to say

What’s it like to work with AltoShield? Here’s how our merchants describe us.

“

“The Alto team is amazing. Extremely helpful, friendly, flexible, and available. Processes with Alto are simplified and easy to communicate. Regardless if you are a startup or a whale in the industry, the Alto team will meet your needs and make sure to be a part of your growth and success. All compliments for Alto.”

Milica J.
“

“Working with AltoShield has been an incredible experience. We truly appreciate the outstanding service and support we've received from Alto, and we look forward to continuing our relationship with them."

Frank S.
“

“AltoShield’s expertise and commitment are evident in every interaction, and their business intelligence has significantly enhanced our operations. The data analysis they provide ensures that our services are always supported with the most up-to-date information, helping us make informed decisions in a collaborative way.”

Richard K.

WHAT MAKES US DIFFERENT

How does AltoShield compare to other chargeback prevention solutions?

Competitors

Single solution and experience
Lacking global insights
Delayed or missing reports
Not accurately informed on VAMP and unable to provide data
Limited, slow, or inaccurate information
Limited resources and staff
Poorly managed alerts with unnecessary costs

AltoShield

Holistic strategy with end-to-end solutions
EU + UK + US + LATAM expertise
Real-time reports
VAMP experts with direct access to the team at Visa
Transparent reporting and communication
Global team across five countries
Alerts optimised for ROI with money-back guarantee

GET STARTED

You’re three steps away from preventing chargebacks

Here’s how to get started with AltoShield.

Fill out this form.
Schedule a call with our team so we can help determine which solutions would be a good fit for your business.
Start seeing results in as little as 24 hours.

AltoPay uses the information you share with us to contact you about the products or services you have expressed interest in. You may unsubscribe from communications at any time. View our privacy policy to learn more.